Our trained professionals are on site to look after your timepiece whilst you can enjoy a coffee or browse our wonderful city.
We provide a speedy efficient battery replacement service. All repairs are undertaken onsite unless stated. Most batteries are fitted within the hour.
All of our batteries come with a 12 month warranty card.
We use Murata branded batteries (formerly Seiko) as they are highly recognised as the no.1 market share manufacturer by major watch brands.
Murata successfully introduced the worlds first mercury free silver oxide batteries in 2004. Murata have superior anti leakage performance thanks to their unique sealing material and technology so you can be rest assured your battery is less likely to leak using us.
Certain watch brands require waterproof testing after battery installation or after servicing in the case of mechanical watches.
Here we have the latest tech for waterproof testing to make sure your watch is returned to manufacturers standards.
We have a vacuum tester for dry testing and a standard water test for testing leaks. We also have a Lititz machine for testing up to 1200M pressure.
We recommend you have your seals checked every 12 months and if you have had your battery fitted by us we provide a free seal check service on presentation of your guarantee.
Dial Restoration Service
One of our most popular services is dial restoration. When having your timepiece serviced sometimes the dial will have become damaged over the years due to wear or water intrusion.
We have a professional dial artist who we use to bring your watch dial back to life. Here are a couple of examples of dials that have come back ready to be fitted back to the watch.
Please ask in store for details.
Our glass replacement service is very swift as we stock many sizes and widths of mineral glasses. We also have access to many manufacturers parts if the manufacturers glass is required.
For shaped glasses that are no longer available we are able to manufacture our own flat shaped mineral glasses in store.
Watch servicing is all done on site by our very own watchmakers. Estimates are provided free of charge and no appointment is needed.
We can usually provide an estimate for repair within the hour or we can give you a call with an estimate at a later date if you are short on time. Once a service has been completed all repairs are guaranteed for at least 12 months.
Our watchmaker provides regular updates on selected pieces he/she is working on via social media to keep our clients updated with our latest repairs and anything that is happening at Phoenix. This has proved hugely popular and if you ask in store we are happy to share photos of your repair online for you to download and keep as a momento!